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Old Jul 6, 2012, 11:48 am
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opushomes
 
Join Date: Aug 2001
Location: Portland, OR
Programs: NW Plat (now they call it DL Diamond) 1MM, soon to be DL Plat, Hilton Diamond, SPG Gold, Dusit Gold
Posts: 2,706
Need more information

1. Was the flight booked with a credit card?

2. If yes, was it a U.S. issued one. Should this be the case, file a request for refund with the CC company immediately. You will need documentation in most cases.

3. Since the airline issued the tickets, ask them to research and provide a refund for the unused portion of the ticket. They may or may not actually be helpful. In any case, file with the credit card company as soon as possible.

4. Next time, buy travel insurance which is a cheap (in the scheme of things) protection.

5. Does he have documentation such as photos of the reader board showing the delay? Does he still have all the tickets-without them the probability of successful resolution plummets.

Good luck.
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