Not sure why your link didn't work (or if it's me), but I found it on CBS' website. Here is my attempt at pasting the link:
http://www.cbsnews.com/8301-505244_1...ag=mncol;lst;9
I have been so disappointed in Southwest over the last year or so that I have booked only one paid flight on them. We are using up our RR tickets and booking paid flights mostly on jetBlue - just got the jetBlue Amex and will cancel our SW visa. I check on SW now just out of curiosity.
But I find this news yet another disappointment which only reinforces our decision to use another airline. I hope the employee's union stands up to the myopic corporate leadership.