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Old Jun 12, 2012, 9:51 pm
  #7  
mikew99
 
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 100K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold, Hyatt Explorist
Posts: 3,146
As a customer of UA, I find it very depressing to read more and more stories like this.

So UA makes a unilateral change without telling the customer and then accuses the customer of having made a change, and refuses to help any further. Short of a lawsuit, is there anything that we can do to force UA to help fix the situation?

Doesn't anyone at UA give a d*mn anymore?
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