Originally Posted by
DLPhoenix
- Call and ask them to fix the problem, escalate to a supervisor and call again if they failed to fix the problem.
Being added to the list that one sees after check-in is an airport-only function. It isn't something they can do on the phone. If the agent says otherwise and you don't see your name on the list you can press them to call their help desk to learn how to do it properly, but calling in directly is rather unlikely to be successful.