GUWonder

For most of the recent TXL-JFK flights on AB, priority boarding for OW elites has never been called (at least not in English); and every day this week, AB at TXL has been making a fuss over some OW partner elites in economy class trying to use the business class check-in (even as the signs over the business class check-in counters quite clearly show the OW Ruby/Sapphire/Emerald symbols) and trying to send many such people back to the economy class check-in. [For those connecting at TXL onto AB TXL-JFK, there is no avoiding the check-in counters at TXL since the raised "security" seal needs to be applied even to connecting boarding passes indicating departure from TXL to JFK; otherwise getting to the passport control and the screening checkpoint isn't generally allowed when it comes to that flight.]

I can see how outstations may be more likely to get things wrong when it comes to OW elite benefits, but a primary hub getting something so very basic so very wrong is inexcusable.

It's too bad that the minor fixes aren't coming faster there especially. [AB is actually much better on some short-haul routes than even national flag carriers that may have some history of serving the same route; and the AB A330s are pretty good (at least in economy class) than some of the planes that the US majors use to fly across the Atlantic; and the cabin crews are reasonably decent (and relatively more friendly in response to my requests) than the US majors.]

I welcome AB into OW, even as I do want to seem reliable delivery fo some basic aspects of the alliance membership elite benefits, particularly at a major hub for the airline.