Join Date: Feb 2006
Location: NUE,MUC,INN,FDH
Programs: QF LTG, LH (SEN*** till 02/26), AF, AA, AB-G†
Posts: 2,075
OK my first experience with AB as QF-Plat (Emerald).
I booked our whole family (Grandparents and Children) for a flight to Antalya in October. We have 1 Emerald 2 Sapphire (Wife and Dad) and 1 Ruby (Mum).
After I received the booking confirmation I called the Hotline.
He had no clue and transferred me to the Topbonus Hotline. I asked for our free reservation. The friendly lady said that it is only available for their own members, but she was not sure so called a supervisor.
Oddly the system did automatically assign seats for the Emerald and Sapphires. She saw that and realized that it should work. She removed and re-entered our QF-FF-Numbers and was able to do a seat reservation for free in the front part of the plane. So seat reservation and premium seating worked.
I have no need for seat blocking as the family sits perfectly in one row.
So well done in the end. Just about to book my next flights with AB.