OP: If it sucks so bad, why do you keep doing mattress runs to retain Diamond? Perhaps your business (and complaints) would be better off at another hotel chain?
On the subject of revenue status - I wish they would do that. I don't think a diamond who spend 89 bucks a night hopping 25 times to el-cheapo hyatt houses isn't the same as someone who did 50 days a year++ at 400-500/night properties.
Last edited by austin_modern; Jun 5, 2012 at 8:46 am