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Thread: Travelpro warranty - Is this a defect or wear?
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Old May 16, 2012, 12:28 am
  #5  
oshelef
 
Join Date: Nov 2010
Posts: 639
Originally Posted by Travelpro Luggage
Did you call Travelpro Customer Service? Let them know you are from Flyertalk.

(800) 741-7471 M-F 8:30 AM-5:00 PM
(I sent this as a PM, but without response. I'm happy to communicate off the forum if Travelpro Luggage prefers.)

I did not call, but I did email, prior to the posting by Travelpro Luggage, though without any mention that I post on flyertalk.

Here's the response I received:

I am sorry you are having a problem with your bag. I believe what the repair shop was trying to say, is that your handle is likely just suffering from wear. Typically a defect in workmanship will show itself within the first year of use. That is especially true with moving parts.

These moving parts require maintenance repairs after so many years of use.


Best regards,

Jackie Peterman
Authorized Repair Center Manager
Travelpro International, Inc.
700 Banyan Trail
Boca Raton, FL 33431
T 561-998-2824 EXT:637
F
[email protected]
www.travelpro.com
Last edited by oshelef; May 17, 2012 at 9:49 pm Reason: Fix quote
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