FlyerTalk Forums - View Single Post - Thread for benchmarking response time of AY+ service centre
Old May 12, 2012, 2:49 am
  #6  
NoWindowSeat
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,258
During my many years as Plat I always got replies within 1-2hrs via email..sometimes in minutes...also extremely good and proactive service with some very complicated OW award routings etc.

Now as a lowly Gold it can take up to 2-3 days before they reply to my emails...clearly they classify the emails somehow. Or maybe they put a flag on my account as I have made it really clear to them how I feel about AY and AY Plus and reasons behind my switch to BA.
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