So... called them up, and apparently two options:
1.) Once I receive the card, process a product upgrade. However, with this the promotion won't apply.
2.) Apply for the PR... :/ However, this means another hard credit pull, which I really would rather not... as I'm going to be getting an additional card soon.
So yeah... I guess I'm just out of luck. They said I could also write in to their corporate dept. as they would be the only dept. that could do such a thing (seriously, they act as if manual point credits are the worst thing on earth)
I guess I'll just wait until I get the platinum, but man, would have been nice to have those 25,000 points for my next trip. :/