Originally Posted by
oshelef
I have a travelpro crew 3 that has developed a problem with the retractable handle mechanism. It takes just the right press at the correct spot on the button to open the handle. To close it it takes the same finesse on the button along with banging the bag a couple times. Suffice it to say that this is a bit awkward on the jetway or in the aisle.
I took it in to an authorized repair shop (not that far out of my way), and the shop keeper said basically:
1) if it works at all, it isn't covered by warranty.
2) anyway, in a bag this old there can't be a defect. Since normal life for a bag like this might be 5 or 7 years, by now there is no life left in the lifetime warranty.
He then offered to repair it for $45, assuming he could find a part that fits.
Is that reasonable characterization of what the warranty is supposed to cover?
Did you call Travelpro Customer Service? Let them know you are from Flyertalk.
(800) 741-7471 M-F 8:30 AM-5:00 PM