Sofitel Mumbai
Our pre-arranged transfer from the airport to the Sofitel was waiting promptly when we exited the arrivals area. We were provided a cold bottle of water and towel for the ~20 minute drive to the hotel. The roads were pretty empty (and quiet with no honking) since it was already around 10 pm.
The hotel was waiting for us when we arrived. Check in took longer than expected as they had trouble pulling the free night certs from Lydia's Advantage Plus account. Thankfully common sense kicked in after an annoying 20 minutes later and me proving on my laptop that Lydia had the free nights and we just had to sign some papers that they would manually pull the free nights later.
I had emailed the hotel in advance informing we were celebrating Lydia's birthday. On check-in, Lydia was surprised with a HUGE bouquet of roses and a cake was brought to the room the next day.
We had booked the cheapest room and was upgraded one category higher due to our Le-club Platinum status. I didn't realize that there was a lounge only after check-in so I didn't push for a more significant upgrade. We were escorted to our room where where the features of the room were explained. Our welcome gift of a fruit bowl, chocolate and AMAZING macaroons were waiting for us.
The room was relatively small side but modernly furnished. The beds were the comfortable Sofitel beds that were firm the way we like it. The one complain I do have with the room was the shower. The water pressure was too low and on the first night, brown water came out for a second when we tried to use the bath tub.
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