Originally Posted by
Kagehitokiri
Hilariously, this site suggests that the motivation for the new site is to encourage people to book online. I've nearly stopped using it to even check rates online since it's so useless; the lack of rate cards and other information significantly detracts from the online booking experience.
(Also, why would anyone book online versus through a FSPP/Virtuoso agent? They need to make the online channel attractive in terms of pricing/benefits if they expect to drive people to use it. At the moment, our friendly neighborhood agents provide better information and lower effective prices than the website does.)