Originally Posted by
Long Islander
I called to cancel my BA Visa just before the annual fee renewal came up. No retention offers made, despite the fact that I had charged over $50k in the first year. I had called them on a Saturday.
Were you even transfered to a retention specialist? We try to call on weekdays, as that maximizes the chances of getting someone beyond a line CSR (who might just close the account right away). Just yesterday, my DW called re her BA Visa; even though we hadn't put much spend on the card beyond the minimum to earn the bonus, Chase offered (and she took) 5000 miles.