I told the 800 number I forgot to cancel the reservation, that I had a illness in the family and was preoccupied with that. The lady sounded like she did not believe me, I'm sure this happens occasionally, but the charge was reversed and I still have been rented now for two to three years. I will tell you one thing, Hertz keeps track of the res that have been cancelled as my old co worker (I use to shuttle cars for Hertz) told me my reservation was canceled when I had multiple ones for the same date. Was a Five Star back then, Gold PC the last two years.