Originally Posted by
carrotjuice
I was half expecting them to send a postcard with a photo of an FA shrugging her shoulders, below a caption "Sorry" and wearing the typical bemused look.
In all seriousness, what OP has experienced is appalling. I sincerely hope you get the resolution that you deserve.
This is why I generally go thro EU to Asia, but I have a trip via AUH coming uo in June; will see how it goes on EY. (hopefully better than Oh Man!)