Since my last post i've been back twice and still no finished jacket.
I can't really blame Alex or Singh as they have tried their best to get things right but as I have said before, they are just the salesmen, not the tailor - and I can say for now that the whole process has been tiresome.
If you want a relatively cheap suit that's purely for business or you aren't concerned about the finer details then i'm sure they will do you just fine. They obviously cater for the 'boxy' business suit more than a younger client.
Perhaps I was expecting too much, but given that I was spending $4500 on just a jacket and having been made to visit the store around 6 times since my first visit and it still isn't right - I should have just spent the extra and gone to WW Chan (more specifically The Armoury).