Originally Posted by azepine00

I also dont think this is limited to oz - i mentioned smth similar a couple weeks ago in another thread.
I had an award changed by a day for a family member (all ticketed and showing up correctly on ual site) but when he showed up at lx counter in europe they were unable to check him in. Luckily i was reachable and after a frantic call to 1k desk and half hour on the phone they were able to fix it (within 1 h of departure).
I suspect this was a similar issue but dont know for sure. I dont think its a system limitation but rather some agents not very skilled in shares forget some step of the process.
I would definitely check with the operating carrier if you have a recently booked award just in case.