Originally Posted by
Fredd
I received an e-mail from MP in mid-2011:
Subject: Thank you for flying one million miles with United
Date:
From: Mileage Plus
Reply-To: Mileage Plus Replies
To: Fredd
One million miles is a significant achievement. Your travel history with United is truly appreciated.
MILEAGE PLUS#: XXXXXXXXXXX
Dear Fredd,
Congratulations on reaching one million miles.
Your accomplishment of flying one million miles is a significant milestone.
In recognition, you've been awarded lifetime Premier Executive status as a sincere thank you. Of course, since you have already earned 1KŪ status, you will retain those benefits as long as you meet the requirements.
And, to enhance your travel experience even more, you'll also receive the following benefits:
• Three (3) systemwide upgrades immediately
• Two (2) confirmed regional upgrades at the end of every year
Once again, congratulations on reaching this important milestone.
Best Regards,
Your Mileage Plus Team
Look for your kit in the mail.
Your member kit is due to arrive in four to six weeks
Can any PMUA Million Mile Flyer report receiving an e-mail notification of the changes?
I certainly didn't.
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What an excellent point you and
oz made in connection with failure of the new UA management to advise customers that their previously promised “lifetime” benefits have been breached.
Although it is true that one can find the “new” benefits currently shown on united.com, no reasonable person would expect that the announcements shown on united.com would
RETROACTIVELY apply to those who reached million-mile status prior to the merging of the two programs.
It is obvious to most of us that the new UA management has presently established, among other things, a pattern of behavior that includes a failure to properly communicate with customers. This behavior is atypical to what is generally accepted in business entities interacting with their client base. Case studies show this type of behavior, on a long-term basis, reduces the goodwill of a company and causes customer defection.
The new UA management, somewhere along the way, forgot that those customers who are being ignored and abused via rescission of promised “lifetime” benefits, are the same customers that keep UA in money which allows UA to pay its day-to-day activities.
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