Originally Posted by
NickP 1K
When you can't win on this; Hang up and call back ALWAYS to a different agent... don't waste time arguing with an agent like this EVER...This holds true for ANY customer service industry not just Airlines - not just United.
+1 Yes, you're more likely to get an ignorant agent at an offshore call center, but hopefully you'll still be able to get a decent one if you try again (and perhaps again if your first re-try does not work). It's lousy that you have to hassle with this, but might be the best route to go.