All this blah blah about 'why do you keep going back if they treat you bad' is missing the point. Obviously if the shots in the head are bad enough a guy will look for another relationship. Well, any way. At least I hope so
Sometimes stuff happens but you really should check the resv Pre-print before you leave the station. Make sure the CDP & FT numbers are showing & the cpn or promo # is present. All of these numbers are on my current Pre-print. Any why spend 20 mins on the tel. Create a Draft in your e-mail and every time they mess up just send a copy of the Draft to Hertz. It should work.
Recently however an inexplicable happened to me. I have 10 resv. sitting at a certain location. 5 of those resv. have a certain CDP # (let's say 111) and the last 5 have another CDP # (let's say 222). On a recent reservation. I was on the 2nd of 10 rentals and while the rental had the correct FT & Promo#s, it had the incorrect CDP # (222). The third, fourth & fifth resv. all came out fine. So, regardless of the perfect service, at the end it all depends on whether the agent knows how to properly pull out a resv.
It's a hassle sometimes but worth the benefit of the extra miles (minus the taxes on certain FF programs - don't forget to account for that cost)