Originally Posted by
bobu
Really? I've done it before multiple times, but haven't done it in a while. If you say you just want a refund for the sake of the hotel, they won't budge, but if you say you didn't want that zone, like you don't remember clicking that zone or something, they should refund unless their policy changed recently.
Yep, really !! I was polite, friendly, never angry, never raising my tone. Admitted to selecting the wrong zone and said I don't mind paying a penalty to cancel. I was on the line (trans/escalated the request) to 3 different people and none would budge.
Bummer for me !