i called them up twice but there was no satisfactory answer as to what happens to use card users who have racked up miles (granted 25000 isnt nearly as much as some of the good chaps here) so i gambled by using the miles for ticks to Bangalore this week.
Also, i am on schedule to hit up their 185k spend for a round trip ticket, which of course is pretty useless now.
Wrote them a letter recently as well but no response. Who did you connect with A2A, maybe i could address them.
The call i got for the gold charge card was from the person who had attended my KF application. So maybe he was just trying to make up a quota by offering it to me.
Would have refused it all together but i am happy to switch to a charge card. He did say however that no new KF-Amex cards were being processed now.