FlyerTalk Forums - View Single Post - UA Insider Posts/Responses to System Integration Issues [READ ONLY]
Old Mar 3, 2012, 5:01 am
  #8  
UA Insider
Company Representative, United Airlines
 
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Upgraded tickets displaying, “A modification has been made . . .” message

Hi Everyone,

I wanted to let you know that tickets upgraded with a Global Premier Upgrade, Regional Premier Upgrade or a Mileage Upgrade Award may initially display the message, “A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued.” We’ll be running a process to synchronize these reservations automatically over the course of the next day, but, this process has not yet begun. Your flights will remain upgraded, but, in the new system, we need to take an additional step to match your reservation with your ticket (e.g. put it back in synch).

If your traveilng before this process runs, you won't be able to check in online, but, we'll be able to put your ticket back in synch and get you checked in at the airport.

This information has been added to the master thread in post #1 as well.

Shannon

Last edited by UA Insider; Mar 3, 2012 at 5:06 am Reason: added details
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