Seat assignments
I booked 2 BE award tickets for my parents using my DL SM's. I went to the KE ticket office in Manila on Saturday and got the seat assignments. When they log into their SM accounts and check their itineraries it shows the KE flights, but it still shows their seats as not assigned. When they check their KE Skypass accounts it does not recognize the DL itinerary number and shows no flights pending.
Should I be concerned and give KE a call to reconfirm their seats and have them email a copy of the itinerary with the seat assignments on it?