FlyerTalk Forums - View Single Post - A United customer care Horror story
View Single Post
Old Feb 10, 2012, 11:43 am
  #12  
todorovic
 
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
The problem I see here is the fact that 2 consecutive LAX-SYD flights went mx. I know that there are no (maybe 1) 747s laying around and waiting to be put in service in case of mx but they had 24 hours to find the airworthy replacement and they failed. It didn't have to come to the point where everyone is on board for them to figure out something is wrong on the second day. They could have proactively transferred at least this one pax to SFO-SYD or any other carrier (SQ, NZ, Delta, anyone) if they cared at least a bit for his situation.
todorovic is offline