Originally Posted by
brenrox
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Have written to manager and told staff on departure (who couldn't care less). Will post on TA if no response hear within one month.
Hi,
Have you received a response from the hotel? If not, could you please PM me your email adress, name and the dates of your stay? I will transfer your request to the concerned department. Thank you!
Originally Posted by
CL63
After 3 weeks I called Service and asked why the points havent been added to my account yet. Turned out they didnt even put in my Aclub number into the system at the hotel.
Hi,
Has our service customer credited your missing points? If not, could you please PM me your A|Club number as well as the dates of your stay. Thank you and sorry for the inconvenience!
Christopher