PHL

I don't think it matters if they have a reason for not upgrading a Diamond to a suite as long as they've given some type of upgrade that's available. So, adding the 'or suites' words to the upgrade benefits doesn't really matter because hotels used to upgrade members to suites when they wanted to. This policy doesn't force them to do it any more than the old one did.

The new Diamond benefits don't guarantee a suite upgrade, even if there are some available. The benefit still provides for a litany of upgrade options that the hotel has ultimate discretion. If you get upgraded from a deluxe standard room to a corner king that's classified as superior, then the hotel has met its HHonors obligation - even if there is an unoccupied basic suite.


For Conrads, Hiltons and Doubletrees
All Hilton HHonors Diamond guests will receive each of the following:
Upgrades to Preferred Rooms.
Diamond HHonors guests will receive upgrades to preferred rooms, based on availability for the entire stay at the time of check-in. Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors**, or suites, as identified by each property. Some exclusions based on rate and room type may apply. See Terms & Conditions for details.