"Cartera" in Spanish / Castilian means "wallet" - and they are after yours.

Aggravating the situation is the nearly comedic setup with ADT, which is a group of franchisees and companies that sell, others install, etc. The Marx brothers could have had a great time with ADT. But the situation is a bit like flying after buying codeshare tickets from an online agent - it enables multiple blame systems with each body tossing the blame to another, the operator, the codeshare airline and the ticket agent of record.