Originally Posted by
urbansuite
It's become quite amusing after over 15 calls to various "supervisors" and their "elevating the issue to the next level" over and over again. It's been nearly 1.5 months of no card. I am just curious to see what they really do; I could care less anymore. My take is that they are seeking to shed their unprofitable US cards despite stellar credit ratings. The CSR's are great but a few "supervisors" are very sloppy. I am waiting for the class action law suit and the Consumer Financial Protection Bureau to regulate these monkeys. Then the fun begins.
My card was cloned and used fradulently in November. They quickly caught it and called me to confirm. I asked them to overnight a new card to home, which they did, but the delivery company missed the delivery. I called and they sent a new card overnight to my office which I received. However I have had no online access to any transactions past my November 10, 2011 statement and not to Club Rewards. I contacted the corporate staff mentioned in the Elevate post above and have been in weekly contact with them by phone, but the situation keeps getting worse. This morning I cannot log-in at all and was told that the site will be back up today but I and others who have had their cards compromised will not have access until some unknown future date.
And as the new card is chipped I was looking forward to using it in Europe, but will use AMEX because of the DC 3% foreign transaction fee.
