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Old Jan 2, 2012, 9:25 am
  #8  
lexdevil
 
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
A (good) and surprising clarification from Marriott

Just received this email this morning:
Dear lexdevil:

Thank you for contacting Marriott Customer Care. We have forwarded your concerns to the London Marriott Hotel County Hall. I have spoken to Front Office Supervisor XXXXXX this morning and clarified that your Marriott Rewards stay confirmation #XXXXXXXX, scheduled for arrival August 12, 2012 is not an advance purchase. There is not a deposit required and you will not be charged in advance for your stay. I also asked if you could cancel by the standard hotel policy of 1600 hotel time, and was advised yes, this was not an advance purchase. Sorry for the mix-up.

If we can be of further assistance, we invite you to reply to this message.

Thank you for choosing Marriott.

Regards,

XXXXXX

Marriott Guest Experience Supervisor
Very happy with this outcome!
lexdevil is offline