Originally Posted by World-Wide
What is even more interesting is instead of helping "friends & family" he will rather have them pay. (wow)
And I don't see the point of paying someone for that.
Obviously you have not ever booked a complicated routing involving very hard to find award seats segments, at the peak seasons or last minutes.
There are times the money paying for the experts to hunt these down for you is money well-spent when you either dont have the knowledge or the tools to look for such, or you simply dont have the time to hunt for such.