Originally Posted by
ThWilmesi
I can shed some light in the upgrade redemption process of QR having just redeemed an upgrade from C to F lately. Just before QR's redemption process is one of the worst systems i have ever seen. 5 stars in the air max. 3 star on the ground with regard to their Privilege Club.
Exactly why I have left them - Gold isn't giving you any decent privileges and the miles are mostly useless since redemption availability is very rare. Ground staff quality is appalling.