Originally Posted by
IAMORGAN
Surely the OP's issue here is with the three week cancellation policy. I thought reward stays had a day of arrival (i.e. fully-flex) cxl policy system-wide?
Forfeiture of deposit is simply the points. IE you lose the points you have paid.
Not sure what happens if you've pre-paid for 3 nights and you cancel one day over the cancellation policy: not sure if you get two days' back and forfeit one night, or if you lose the whole lot.
3 Week cancellation policy on a rewards booking is unusual but not unheard of. Forfeiture of deposit is not simply the points - you will usually be billed for your first night if you don't show, or fail to cancel before the deadline. This is usual (in my experience) and is definitely the policy if you read the t&c's.