Originally Posted by
Ancien Maestro
That's different from years past.. usually Plat concierge lets me reserve rooms with the lower room category base price, when applying certs that are into the next membership year. Perhaps a call back to ensure that at least you get these rates that you booked, otherwise if the rates goes up which may happen, you may get caught.
Just doesn't seem right that they are charging you full brunt of category booked. The booking should be Fairmont category priced, with your certs applied. Not retail bookings..
Platinum Concierge? Maybe that's the difference. I just called the normal reservations line from the website. However, now that I look at the back of my membership card, I see the number for reservations is different, although it doesn't specifically say it's for a Platinum concierge. If I try calling back on that number, do you think it will make a difference?