Originally Posted by
tcook052
What rates would the hotel have that weren't available online?
Do you mean apart from access of exclusive memberships such as Visa Infinite/signature, Amex FHR? Online access by public only goes so far, without being affiliated.
When calling in, there could be a residences rate, entertainment rate.. rates not necessarily available online.. the CAA rate may not work online..
Originally Posted by
CanadaDH
I did call into to Fairmont, and have reserved with refundable bookings. For now, the best prices they have (that they would admit to) are the CAA rates on the website. I also plan to use all of my FPC Platinum room and suite upgrade certs during this trip, so even if the rates don't come down, at least I'll end up with nice lake view suites for the normal room prices! And if there ever was a time to use a free night certificate, it's when you're staying in a $700 room!
While they couldn't officially accept the 2012 certs which won't be released until March, they do see that I qualify for Platinum in 2012, so they officially reserved the rooms I would like to upgrade into at each property, and made notes in the reservation that I plan to use the certs, and will then change the price to the lower class rooms after I call back in March. The CS agent was very helpful at suggesting which certs to combine at which times based on the price differentials at the 3 properties, in order to maximize the impact of those certs.
In the meantime, I'll keep watching the prices/promos, and if something comes up, it'll be a nice bonus!
That's different from years past.. usually Plat concierge lets me reserve rooms with the lower room category base price, when applying certs that are into the next membership year. Perhaps a call back to ensure that at least you get these rates that you booked, otherwise if the rates goes up which may happen, you may get caught.
Just doesn't seem right that they are charging you full brunt of category booked. The booking should be Fairmont category priced, with your certs applied. Not retail bookings..