Hello FlyerTalk Community,
We want to thank you for your continued patience in this matter. I wanted to touch base with the community and try to provide up to date and accurate information regarding the promotion as well as clear up and rumors and/or misinformation.
1.
An official promotional email will be sent to our customer database with
specific instructions on how, when, and where to participate in the
promotion.
2.
Once the official email has been sent, I will simultaneously go on the
blogs and post the content of the promotional email for those bloggers
who may not receive the email.
3. The was information provided on blogs regarding a specific launch time for
the promotion. At the time the information provided was accurate and
provided by myself. However, after further research and other factors that
needed to be taken in consideration, we made the decision to not launch
the promotion at midnight. I take full responsibility for the
miscommunication and misinformation. I sincerely apologize to all of you for
any inconvenience this may have caused. I also want to apologize to the
wonderful bloggers who have helped spread the word on our behalf and
have received negative remarks and comments as a result. I understand
you did not have to do this, but you did and put yourself at risk and I can
not express how greatful we are for your help and assistance.
As a result of recent developments, we will play this promotion by the book and will make sure all communication going out is OFFICIAL. We strive to give everyone a fair chance to participate in this upcoming promotion and make sure that we have staff available to answer all customer service questions/concerns as well as address any technical support questions that may come up as a result of the large amount of expected internet traffic.
I will attempt to answer all general questions related to customer service and terms and conditions. If you have individual scenario based questions or concerns please email those to
[email protected] and an Airline Program Support Representative will be more than happy to assist you further.
Once again, I do want to apologize about any inconvenience.
Thank you,
Aaron Burnette, Sr
Airline Program Administrator
SkyMall, Inc
[email protected]
602.528.3271