Booking a ticket over the phone, simple one would presume, well not with Emirates and their lame offspring skywards. It took me 3 hours to book a single ticket using my skywards miles because the system was down...The World's number one airline reward scheme and their system was down. The CSA at the other end saw fit to leave me on hold for 15 minutes at a time and after 2 hours said she'd call back in 5 minutes...30 minutes later she called and still hadn't solved the problem the come her supervisor with a surly attitude no initiative what so ever who after a weak corporate apology proceeded to lecture me on procedure...clearly the only procedures Emirates employ are those involving extreme incompetence. Then a call back from customer complaints who clearly could not be bothered. Seriously Emirates do not deliver and exist as a professional operation only in their contrived marketing pamphlets. Choose any other carrier!