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Thread: Westin Maui, Ka'anapali, Hawaii [Master Thread]
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Old Nov 10, 2011, 10:00 am
  #373  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by azeckel
...The email I got from the property acknowledged that I'm eligible for a 1-class upgrade (based on availability of course). They also offered a $40/night 2-class upgrade (also based on availability)...
I don't have a problem with them charging in advance to lock in an upgrade before arrival; however, when you arrive, you are eligible for an upgrade to the best room available at check-in, including select standard suites, subject to availability.

I'd really like to see this email sent from the property and pass it along to the SPG Hotel Coordinators for their review. It can be sent to me at the email address below.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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