FlyerTalk Forums - View Single Post - Question 12: How should Talkboard members get feedback from the community at large?
Old Nov 7, 2011, 7:34 pm
  #7  
Ancien Maestro
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Join Date: Jan 2010
Location: Calgary, Alberta
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Qualitative feedback format through Community is a great way currently for FlyerTalk Members to get in touch with the TalkBoard with questions, concerns and opinions..

Data accessible by way of a survey, statistics or focus group, can quantify data for a global analysis of FlyerTalk direction.. This data organized into a useful format for TalkBoard to analyze and determine trends, would help with the direction of policies..

Its always important for a TalkBoard Member to be available via PM for any FlyerTalk Member to send questions, concerns or opinions.. TalkBoard Members have a duty to reasonably provide a response, and report material issues to the TalkBoard..

So a survey for FlyerTalk members, would be a great new way to collect demographic, psychographic, geographic information and member preferences. Need be, miles and points offers can be set to the preferences to the market segments present in FlyerTalk, reducing needless noise, and more targeted offers towards members who would appreciate to know the deal most.. possibly right onto the computer screen.. The Community needs to have a way to provide input, and TalkBoard needs to deliver on the 'customer' demands..
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