Originally Posted by
Chris10
I have an e-certficate for a 2011 Summer Promotion Free Night Certificate, Category 1-4 Hotel. It says that the expiration date is 12/31/11. I just went online and tried to make a reservation for the night of 12/31/11, and it says the expiration date is invalid. Am I doing something wrong? I'm trying to use it for the night that it expires.
Thanks so much in advance.
Just call them. Try reservations, and if that doesn't work, call the Rewards number. I was able to use two certificates from Spring that said they expired on September 30 for a stay in October, but it was a bit complicated. I had to call reservations to book as if I were using points, then call the Rewards desk to have them attach the certificates. And even after that, they deducted the points as if I had no certificates, so I had to call Rewards again and they returned the points to my account. (I also had to book it by September 30 when the certs expired, but that doesn't seem to affect you.)
Good luck.