Originally Posted by
mango222
Well, we got our email from WestJet today. Along with an apology for our experience and an acknowledgement of the delay, it offers us 20% (or up to 20%, depending on which paragraph you read) off our next WestJet flight. There are quite a few restrictions: it can't be combined with other promotions, promo codes or coupon codes; cannot be used for WestJet vacations (which is what we were travelling on), partner or group bookings. Valid only on new bookings made through westjet.com at time of booking, and it expires in 11 months. A bit underwhelming - any suggestions for a follow up strategy?
WS is, IMHO at least, a more human company and so getting through to someone who can accept and address your request for greater compensation should you wish to make one is going to be easier than with other airlines. Nothing wrong in asking for what you feel is fair and I would expect WS will listen though how much they might sweeten the offer who knows. I would say these kinds of delays are rare as WS IME is very good for on-time performace.
Interesting to see WS has gone to a flat discount instead of fully refunding the cost of that segment as it used to and other have already mentioned but maybe it was easier to account for when they jumped to the reltively new Sabre res. system.