Thanks, everyone. Being a first-time westjet customer (and new to FT), westjet's careantee is news to me, and I can't find any reference to it on their website; a search just redirects me to the home page. Perhaps it is a thing of the past? There is an "on-time promise", but it applies only to flights from Toronto to either Montreal or Ottawa. No mention of refunds on delays over 2 hours that I can see. I did call to inquire and was told they would get back to me, so we'll see what (if anything) that brings. Any other advice is most welcome.