Just returned from a stay at the Boscolo Prague, and can't say we experienced the poor level of service the previous poster did. All the staff were top notch.
We arrived mid afternoon to find no cot in our room for our 17 month old, and frankly no room for one either in the, albeit very well appointed, classic room. so they upgraded us to a deluxe room at no extra cost.
Breakfast was excellent too.
My only gripe is the accessibility. Having a child's buggy with us was tricky as the only way into the property was up a flight of steps from the pavement!
Bit concerned that points might not post though.