Originally Posted by bstndance

I cancelled a flight and requested a full refund due to their upcoming tech migration. Although their Travel Advisory said I was entitled to one, their phone rep tried to tell me no that I would have to rebook to another date.

Eventually I got her to agree. She said my card would be credit back. I look at my elevate account and see a Virgin America Credit. Grrrr!!! I hope this is just a temporary place for the credit while they process the credit card return.