e-store
Hi Kremmen,
Sorry to read of your frustrations regarding the newly named "e-store" (yours to Serfty!)
The key to earning points through the e-store partners is to ensure that you go to the e-store website everytime and follow the process correctly when making your purchase. Bookmarking particular pages won't allow for the correct tracking tags to be attached to your booking hence the issues you are having.
In saying that, you may have followed the process correctly and it still hasn't processed correctly - we are fully aware that this may occur.
We can appreciate your frustrations at the claiming points taking so long.
You should be able to contact the Velocity Member call centre and the team there will be able to assist, and they may request more information for it to be processed.
If you would like to PM me your velocity number and the vendor you purchased from, I can escalate this now.
Thanks