Originally Posted by RatherBeOnATrain

I would send a complaint into United, explaining what you were trying to do and what happened. Be sure to explain how your photo was going to compliment the airline -- that you were trying to show how well laid out the UA terminal is, how efficient the check-in-process was, how there were not any lines, unlike at other airlines, whatever.

In short, the complaint would be letting the airline know that those two employees blew the airline's chance to get positive word-of-mouth advertising on a social networking site, at to cost to the airline.