Is LAX becoming a black hole?
I connected at LAX on 20 July (SYD-YYZ). Forgive the rant but LAX is one of America's most important airports, and it is a black hole for FF! My beefs:
- there is no in transit area for FF travelling to Mexico, Canada, etc.
- LAX doesn't recognize the NEXUS card, & the CBP lineup took 1.5 hours;
- the CBP does not appear to use the normal risk-based primary/secondary inspection regime. I saw passengers @ primary for 20 minutes! No wonder there are long lines;
- the CBP facilities are badly organized, staff create and close lines at whim, and the signage is non-existent;
- FF's cannot visit lounges in other terminals as your boarding card limits access to the terminal of departure;
- the A bus service connecting T's was sporadic.
Don't get me wrong! I want to use LAX.........it has great connections to Pacific destinations & it should be one of the US's premiere aiports. The Alaska Board Room Lounge (Tom Bradley Terminal) is one of the best! However, the long lines and the physical condition of the terminals make it less attractive to do so. Many of these problems have been around since 2007, so my ? is whether anything is improving at LAX?