I am in the middle of a mystery of a recent SWA transfer. I transferred 64k WR points for 19.6K SWA RR points on May 10. On May 12, 16 points were posted to my SWA RR account from WR. I am still investigating with both WR and SWA RR why only 16 points posted, so this in ongoing. My theory is 64k WR points = 16 CREDITS in the old RR program, which is what happened here.
Has anyone else had a similar issue? Any advice as I deal with two customer service departments that are pointing fingers at each other?