I just put 100 points in your account
I made a small purchase through one of their partner companies and no points had posted. I figured I was in for a long hassle. I called the partner company and they said don't bother us - call Hilton. Now I knew I was in for a long hassle.
I called Hilton and the agent couldn't have been nicer. She said the points can take a long time to post and they didn't want my account to expire so she was adding 100 points as we spoke and I was good to go for another year.
^ to Hilton.